Privacy Policy
Last updated: 5/10/2026
1. Introduction
Welcome to Local Hands. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and mobile application, and tell you about your privacy rights.
2. The Data We Collect About You
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes payment card details (processed securely via Stripe).
- Transaction Data includes details about payments to and from you and other details of jobs you have posted or accepted.
- Location Data includes your real-time location when using the app to post or accept jobs.
3. Background Checks
For Helpers on our platform, we collect additional information to perform comprehensive background checks and identity verification. This is essential to maintain the trust and safety of the Local Hands community.
4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you (e.g., matching a job).
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Payment processing is handled entirely by industry-standard secure providers (Stripe).
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing.